FAQs
Who is my sales representative?
Go to Contact Us / Local Neff Rep. Click on your state and select the
Neff Representative nearest you. International sales are handled by
Phone from Greenville, Ohio.
How can I order a catalog?
Go to Catalogs and Literature. Select the catalog(s) that best meet
your needs. Catalogs arranged by: Apparel, Awards, Award Systems,
To order more than one catalog at a time, click on Catalog Request Form.
When is the best time to order?
Since most of our products are custom made to best suit your needs, it is
advisable to order early. Call 1-800-232-6333 for current lead times. Neff also
Offers an extensive stock line of awards and sportswear that can be shipped
In 48 hours to 10 business days.
Can I place my order over the phone?
Yes, Neff’s Customer Service Department is available to help you get what
you need when you need it. Call 1-800 232-6333 to speak to Neff’s Customer Service Department. Your local Neff Representative may also be reached by phone if you need to place an order. To find your local Neff Representative, go to Contact Us / Local Neff Rep. Click on your state and Select the Neff Representative nearest you.
How can I check on the status of a current order?
Call Customer Service toll free at 1-800-232-6333 or contact your local Neff
Sales Representative.
I have questions regarding my order I just received, who do I call?
If your order fails to meet your expectations, call our Customer Care Center at
1-800-547-9953.
I have received my invoice and I have pricing questions. Who do I call?
Call Customer Service at 1-800-232-6333 for any questions on pricing.
Who do I call for payment questions and options?
Call Neff Accounts Receivable at 1-888-576-6333 to discuss payments.
Do I need a Purchase Order to buy Neff Products?
The Neff Company extends open account status to all public and private.
Can I order a sample?
You may purchase one of any stock item for your inspection. It you are
Interested in one of our custom items, please contact your local Neff Rep.
What is Neff’s FAX Number?
You may fax questions or orders to Neff at FAX Number: 1-800-544-9030
What are Neff’s business hours?
Call center is operational coast to coast now with extended business hours.7:30 am - 6:30 pm EST Monday through Friday.
Does Neff guarantee their products?
The Neff Company offers high quality awards and apparel. If one of our
Products fails to meet your expectations call our Customer Care Center toll
Free at 1-800-547-9953.
